Magma HDI General Insurance Company supports the right to privacy, including the rights of individuals to control the dissemination and use of personal data that describes them. Magma HDI General Insurance Company is committed to protecting the privacy, confidentiality and security of the personal information that it become aware, collects, uses, retains and discloses in the course of conducting business or by your use of website. The contact information collected by us may include your name, email, address, mobile number, contact details, Identification details, financial details, beneficiary details, etc.
Please note that the information provided to Magma HDI through any of the aforementioned modes for whatever purpose will be deemed as authorization to Magma HDI to collect and use your personal information/data for usage as detailed below:
Personal Information so collected may be used for offering products and services to you. It may also be utilized for performing Data Analytics, Risk Analysis, Customer surveys, or any other analysis for enrichment of customer Experience or customer service.
Such information may be shared with Reinsurers, Co-insurers, Employees, Service Providers, Licensed Agents, Surveyors, or any other entity for Regulatory, legal and statutory purposes. Also such personal information may be shared with the Statutory Authorities to meet the statutory and legal obligations, Financial Institutions, Auditors, Credit Rating Agencies, Government Authorities and other competent authorities authorized by the Government Authority or as per provisions of laws, or to any third parties as per directions received under extant laws.
Subject to the other terms contained herein, Magma HDI will not disclose your information to any third parties or affiliates for their promotional purposes, unless acting under a good faith belief that such action is necessary to:
- Conform to any statutory or legal requirements or comply with legal process or judicial orders;
- Protect, enforce and defend our rights or property;
- Protect our interests or interests of Magma HDI General Insurance Company Limited; or
- For enriching your customer experience.
Magma HDI shall, at all times, endeavor to safeguard the privacy of your Information and accordingly, will not disclose the same to any third party or external organizations except for conditions provided above. Further thereto, where such information is provided to these entities, Magma HDI shall take all reasonable efforts but cannot guarantee to ensure that they comply with the same standards regulating the privacy of your Information as that which is imposed by us.
However, if you wish at any time to withdraw your consent or do not want your information being disclosed to these entities or do not want to be solicited for services which are offered by us or them, please notify us at the contact addresses specified in customer care page of the website.
Magma HDI has procedures in place to limit the access of personal data to the employees on a need to know basis with required approval matrix. We spread awareness on data security among our employees on regular basis and hold them accountable whenever there is a case of data security violation.
Magma HDI website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that Magma HDI does not have any control over other websites. Therefore, Magma HDI cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CHANGES IN THIS PRIVACY STATEMENT
We reserve the right to modify this privacy statement at any time by posting the same on the website, so please review it frequently on the website. If we materially change our privacy practices we will notify you by sending an email or by posting a notice on our website.
VOICE ASSISTED SERVICE
The Company shall endeavour to provide to the customers through voice assisted command its services such as policy renewal booking, location of nearby Garage, Hospital and Branch, policy details and FAQs, etc., and insurance products offered by it and such services as Company decide from time to time. However, such services may differ from category to category. The Company may make additions /deletions to the voice assisted services offered to its customers at its sole discretion. Magma HDI General Insurance Company reserves the right to choose the devices, software platforms, versions, networks, methods, and data services that will be supported. The customer shall comply with these terms and conditions at all times.
By using voice assisted services, the customer hereby authorizes Magma HDI General Insurance Company to collect and use technical information about the equipment and related software, hardware and peripherals and any data and information, whether internet-based or wireless, to improve the services offered to the customer. By using the application, Customer consents to share such information with the company which may deem fit for the purpose of policy issuance, policy renewal, searching nearest garage, searching nearest hospital, searching nearest branch, FAQs about the company and insurance products offered by it.
You can reach out to our Chief Grievance Officer. To view the details please visit contact us page on our website www.magmahdi.com